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Bluebell Wooi, a model says she was ordered to put on a dirty mask that a stranger had already worn on a Ryanair flight after she was prevented from wearing her own.
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Bluebell Wooi, 26, wore reusable face coverings from a fashion designer on a return flight from Italy to the UK.
But when she got on board, she said she had to take it off and put on a disposable mask.
She didn’t have any and was asked to ask the other passengers on the return flight from Calabria to Stansted for a replacement part.
Bluebell claimed that the only disposable mask she found was a dirt-covered mask and had already been worn by the man who had given it to her.
When she explained this to the cabin crew, she was told she would have to wear the dirty disposable mask instead of her reusable mask if she wanted to board the aircraft.
RULE OF THE “BONKERS” MASK
And she claimed the crew were all wearing reusable cloth masks, similar to the one they originally wore.
Ryanair has warned passengers that surgical masks are required to travel to or from Italy. Otherwise boarding may be refused.
Bluebell, who lives in Camden, north London, returned home Tuesday after his vacation.
She insisted that there was no “point” in putting on a disposable mask instead, and she “struggled” to find one.
She said: “Finally the man before me gave me his spare part – but he had already worn it.
“It was dirty and I really didn’t want it. I showed it to the Ryanair staff and was told to wear this mask on my own.
“I just think it’s crazy. There is no point in wearing a mask that is used by a stranger over mine and can be reused. “”
She added, “And to make things even crazier, all flight attendants wore reusable masks on the flight themselves, so I don’t know what those were.”
Masks are mandatory on Italian flights and must be changed every four hours.
Last week, the Italian government made it mandatory to wear masks outdoors as more and more cases of Covid emerge.
Bluebell added, “No one was ordered to put on any other mask as far as I could see except the man in front of me.
“I’m not sure there was some kind of memo I missed about wearing a disposable mask over a reusable mask, but if there was, I didn’t receive it.”
Bluebell was traveling with the low-cost airline with her 72-year-old grandmother Sybil.
A Ryanair spokesperson said: “According to the requirements of Italian Decree DCPM N.15 of August 7, the use of surgical masks is mandatory on all flights to, from and within Italy.
“Customers will be notified of this requirement via email and SMS prior to their journey, as failure to meet this requirement may result in passengers being denied boarding.”